SHIPPING POLICY & FAQ
On average, orders containing in-stock items will be processed within 7-10 business days:
We will automatically notify you via email once your order has shipped.
During peak holiday seasons, weekends, or high traffic promotions, processing orders may take longer than 7-10 business days.
TRANSIT GUIDELINES VIA DESTINATION
United States:
• Applies to in stock, non-pre-order items.
• Orders will ship via UPS or US Mail (USPS), depending on the weight of the shipment.
• Orders can take up to 10 business days to arrive after receiving your shipping confirmation.
APO/Military Addresses:
• Shipments can take up to 21 business days to arrive.
International shipments (including Canada and Mexico):
• Factoring in transit time & local Customs Authority holds, please allow up to 8 weeks for delivery.
• International orders will be shipped via international post (mail). In some cases UPS or USPS will deliver the package to your country and hand-off to your local postal service to initiate the import process. Shipments to most countries may continue to track with the UPS/USPS number provided, but details may be limited or not available during transit outside of the United States.
Brazil:
• In accordance with updates to Brazilian law & to help decrease lost orders, carriers will no longer permit delivery without a tax ID.
• You may be asked for your tax ID number at checkout.
Backorder Items:
• On occasion, a purchased item may be backordered at our warehouse & will not ship with the rest of your order.
• In these cases, we will ship the remainder of your order to you as soon as possible.
• If a backordered item cannot be shipped to you within 30 days, we will contact you with an offer to cancel & refund any applicable items on your order.
US SHIPMENTS
• Upon shipment of orders to addresses in the United States, you will receive a confirmation email with tracking information.
• If you do not receive your confirmation email, please check your Junk Mail folder, or reach out to customer service via our contact page for assistance.
• We cannot provide tracking information for shipments being delivered to PO Boxes.
INTERNATIONAL SHIPMENTS
• One of the following carriers will deliver the package to your country and hand-off to your local postal service to initiate the import process:
• UPS www.ups.com
• USPS https://tools.usps.com/go/TrackConfirmAction_input
• Shipments to most countries may continue to track with the carrier number provided, but details may be limited or not available during transit.
• Please allow up to 8 weeks for delivery.
Please note: Since shipping carriers do not keep tracking data after 120 days, we cannot refund or replace any orders for which non-receipt is not claimed within 30 days of the ship date.
• Upon shipment of orders to addresses in the United States, you will receive a confirmation email with tracking information.
• If you do not receive your confirmation email, please check your Junk Mail folder, or reach out to customer service via our contact page for assistance.
• We cannot provide tracking information for shipments being delivered to PO Boxes.
INTERNATIONAL SHIPMENTS
• One of the following carriers will deliver the package to your country and hand-off to your local postal service to initiate the import process:
• UPS www.ups.com
• USPS https://tools.usps.com/go/TrackConfirmAction_input
• Shipments to most countries may continue to track with the carrier number provided, but details may be limited or not available during transit.
• Please allow up to 8 weeks for delivery.
Please note: Since shipping carriers do not keep tracking data after 120 days, we cannot refund or replace any orders for which non-receipt is not claimed within 30 days of the ship date.
Returned items must be:
• Returned within 30 days of receiving your shipment. (Some exceptions may apply.)
• In new condition and securely packaged.
• CDs/vinyl/cassettes/DVDs must be unopened and in their original seal.
• Clothing must be unwashed and unworn.
Initiating a Return: To initiate a return, please review below:
For unopened, unused, damaged, or defective items, please CLICK HERE to fill out a return request. Be sure to include/attach photos of any damaged items with your submission.
Digital Media:
• Digital media purchases are non-refundable.
• If you encounter any issues downloading your files, please submit a support ticket using the link in the footer below.
Exchanges:
• We do not process exchanges for returned items. Any items returned to us will be refunded.
Non-Returnable Items:
• Apparel with signs of use.
• Opened CDs, vinyl, cassettes, DVDs (except defective items).
• Downloadable digital media.
• On-demand items.
• Items damaged or missing components not originally received this way.
• Items missing serial numbers or UPCs.
• “Final Sale” items.
• Items purchased from outside retailers.
• Items purchased at live events.
• Items listed as non-returnable on our online store.
• Vinyl with slight color variations, marbling, or black streaks, as these are part of the manufacturing process and do not affect playability.
Items Not Delivered:
• Any items returned to us as undeliverable will be refunded and returned to inventory.
• If you did not receive your shipment, you need to request a replacement (subject to availability) or refund within 30 days from the ship date of your order.
Processing Returns:
• Refunds will be applied to your account within 15 business days after we receive and process your return.
• Shipping and handling costs are non-refundable.
• You will be responsible for any shipping costs associated with returning your item(s) to us.
• We recommend using a carrier that offers tracking and insurance.
• Returned within 30 days of receiving your shipment. (Some exceptions may apply.)
• In new condition and securely packaged.
• CDs/vinyl/cassettes/DVDs must be unopened and in their original seal.
• Clothing must be unwashed and unworn.
Initiating a Return: To initiate a return, please review below:
For unopened, unused, damaged, or defective items, please CLICK HERE to fill out a return request. Be sure to include/attach photos of any damaged items with your submission.
Digital Media:
• Digital media purchases are non-refundable.
• If you encounter any issues downloading your files, please submit a support ticket using the link in the footer below.
Exchanges:
• We do not process exchanges for returned items. Any items returned to us will be refunded.
Non-Returnable Items:
• Apparel with signs of use.
• Opened CDs, vinyl, cassettes, DVDs (except defective items).
• Downloadable digital media.
• On-demand items.
• Items damaged or missing components not originally received this way.
• Items missing serial numbers or UPCs.
• “Final Sale” items.
• Items purchased from outside retailers.
• Items purchased at live events.
• Items listed as non-returnable on our online store.
• Vinyl with slight color variations, marbling, or black streaks, as these are part of the manufacturing process and do not affect playability.
Items Not Delivered:
• Any items returned to us as undeliverable will be refunded and returned to inventory.
• If you did not receive your shipment, you need to request a replacement (subject to availability) or refund within 30 days from the ship date of your order.
Processing Returns:
• Refunds will be applied to your account within 15 business days after we receive and process your return.
• Shipping and handling costs are non-refundable.
• You will be responsible for any shipping costs associated with returning your item(s) to us.
• We recommend using a carrier that offers tracking and insurance.
Yes!
Safeguarding your privacy and confidentiality is of the utmost importance to us.
Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet.
We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.
Please note that we will charge your account at the time you place the order.
Safeguarding your privacy and confidentiality is of the utmost importance to us.
Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet.
We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.
Please note that we will charge your account at the time you place the order.